Advance Booking:

• Advance booking can be made for all long distance services covered under KSRTC reservation system at a single counter irrespective of the place of origin and destination of the service and journey starting place and journey ending place of the passenger.
• Advance reservation fee of Rs. 5/- per seat for passenger fare upto and including Rs. 200/- and Rs. 10/- per seat for fare exceeding Rs. 200/- is charged for passengers booking seats in advance.
• Passengers can board the services at passenger pick up points at the Start Place and/or enroute bus stands at their convenience.
• Simultaneous Booking of Onward and Return Journey Tickets are allowed.
• Passenger details (or group leader in case of a group) such as name, age, gender, address, phone no., e-mail ID (optional) will be collected for creating passenger database and communication in case of emergencies.
• If the ticket printed does not conform to the passenger requirements and is cancelled within 10 minutes of booking.

Cancellation Rules:

• Tickets can be cancelled at any of the counter irrespective of the place of booking including franchisees subject to following conditions:
• Cancellation at Franchisee counters is provided till the advance booking for that service is allowed. Normally, this time will be 30-60 minutes prior to the departure time of the service at the Originating place.
• In case of late night/early morning departures and/or services originating from remote places, bookings may be stopped much earlier. For example, if a service is departing at 0500 hours, the booking may be stopped at 2200 hours previous day.
• Cancellations beyond this period (after stopping advance booking) and upto 1 hr after the departure time is allowed at KSRTC counters only (at the START PLACE of the journey) subject to their working hours.
• Reservation Fee is non-refundable except in case of 100% cancellation of tickets,
• Cancellation slabs (% of refund) is based on the time of cancellation and departure time of the service at the originating place. For a service, its originating place, time of departure and destination place will be notified on all tickets.
• In respect of journeys commencing at enroute places (Start Place is different from the Originating Place of the service), cancellations in 50% refund slab is allowed till the departure time of the service at KSRTC counters at the respective 'START PLACE' subject to their working hours.
• Above conditions apply for partial cancellations also.
• For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.
• Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the full fare of the ticket (not discounted fare) and refund amount will be fare collected less cancellation fee. Further, Cancellation charges are applicable on actual fare only.
• Reservation fee is non-refundable. Bridge fee, User Fee, Toll Fee, Entry Fee & Accident relief Fund etc. will be completely refunded.
• The cancellation slabs (excluding the reservation fee, which is non refundable) are as below:

Cancellation Fee	Duration
Fee at 10% of the basic fare	Upto 72 hours before the departure time.
Fee at 25% of the basic fare	Between 72 hours and 2 hours before the departure time.
Fee at 50% of the basic fare	Between two hours before and upto one hour after the departure time at the service originating place only. Upto the departure time of the service at enroute places (Start Place in the ticket).
No refund	Beyond one hour after the departure time at the service originating place. After the departure time at enroute places.

 

Issue of Duplicate Ticket:

• Duplicate Ticket will be issued at any of the KSRTC / Franchisee counters
• Charges at 25% of the journey fare plus reservation fee will be collected for issuing the duplicate ticket.
• Duplicate Ticket will be issued to the passenger in case of lost ticket if the passenger quotes his ticket details like PNR No., Date of journey, departure time, class of service, no. of seats, Tripcode, start place and end place of journey, place where the ticket was booked, date and time of booking, passenger name, age and gender. The passenger will have to provide identity and address proof.
• A preprinted proforma is provided to all the KSRTC/Franchisee counters, wherein the passenger is required to fill in the details, provide his identity and address proof. These details will be verified by the counter In-charge/Operator/Franchisee and recorded in the same form. If the details given by the passenger match     (at least 50% of the fields) with the details of lost ticket, duplicate ticket will be issued by the Counter In-charge.
• After issue of duplicate ticket, original ticket will become INVALID and is not allowed for any transactions.
• Duplicate ticket will be issued only once till the booking for that service is allowed.

Group booking discount:

• Passengers travelling in a group of 4 (four) or more passengers is identified as a Group. Discount of 5% is given to tickets booked in a group.
• This discount will be given on the journey fare applicable for that service. Reservation Fees and other levies (Accident Relief Fund, Bridge Fee, Toll Fee, User Fee, and Entry Fee etc.) will be applicable as per the rules.
• In case of partial cancellations in a group and if the no. of passengers travelling comes down below the specified numbers for that group, the discount given will be withdrawn or reduced at the time of cancellations.

Return Journey Discount:

• Return Journey Discount of 10% is given only if the passenger books both onward and return journeys simultaneously (in a single transaction).
• This discount is allowed only if the date of return journey is higher than the date of onward journey by minimum one day.
• If onward and Return Journey Tickets are booked on different dates for want of seat availability or non-availability of advance booking facility, this discount is not allowed.
• If the Onward Journey Ticket is cancelled (including part cancellations), the discount given on Return Journey Ticket will be withdrawn at the time of cancellations. In part cancellations, discount will be withdrawn to the extent of no. of seats cancelled.
• Cancellation of Return Journey Tickets will be as per the existing rules.

Related issues:

• To maintain uniformity in working of KSRTC and Franchisee counters, the booking is allowed between 0700 hours and 2300 hours at Franchisee and KSRTC counters. Timings of counters may vary based on the importance of the location and booking pattern. KSRTC counters at major bus stands may work beyond 2300 hours based on traffic need, weekends, holiday season etc.
• Seat Nos. 11 and 12 will be earmarked for Lady Passenger’s travelling single in all Semi Deluxe and higher class of services having advance reservation facility.
• Maximum of six passengers can book seats in a single ticket.