Cancellation of tickets is allowed till the advance booking for that service is allowed. Normally, this time will be 30 minutes prior to the departure time of the service at the originating place.
In case of late night/early morning departures and/or services originating from remote places, bookings may be stopped much earlier. For example, if a service is departing at 0500 hours, the booking may be stopped at 2200 hours previous day.
Cancellation slabs (% of refund) is based on the time of cancellation and departure time of the service at the place.
Above conditions apply for partial cancellations also.
For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.
Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the basic fare paid by the passenger and refund amount will be fare collected less cancellation fee.
Reservation fee is non-refundable.
Bridge fee, User Fee, Toll Fee, Entry Fee, etc. will be completely refunded.
Cancellation Fee Slabs
(The cancellation fee will be deducted from the passenger’s reservation amount)
Cancellation Fee
Duration (Cancellation time)
Remarks
10% of the basic fare
Up to 72 hours before the departure time
25% of the basic fare
Between 72 hours and up to 24 hours before departure time
50% of the basic fare
Between 24 hours and up to 30 minutes before departure time
100% of the basic fare + Other fees
Less than 30 minutes before departure time and at/after the departure time
NO REFUND will be given.>/td>
Refund Procedure for e-ticket/m-ticket
In respect of tickets cancelled by the passenger, Accounts Department of KSRTC will refund the amount applicable to the concerned Credit card/Debit Card/ Online banking account by KSRTC.
In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send e-mail to onlinerefund@ksrtc.org mentioning USERID and OB reference no. of the transaction. Accounts Department will verify the details and refund the amount to the concerned Credit card/Online banking account.
In respect of refunds due to:
cancellation of service by KSRTC or
cancellation online is not possible if advance booking for that service is stopped earlier to 30 minutes before departure.
software problem,
Passenger is required to send e-mail to awatar@ksrtc.org mentioning USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket. Traffic Department AWATAR section will verify the details and recommend refund of fare to Accounts Department, who in turn will refund the amount to the concerned Credit card/Online banking account. In case of Service cancellation, user can cancel ticket on online within 15 days after the journey date.
In respect of refunds for any other reasons (other than Sl. No. 2 and above) passenger is required to send e-mail to awatar@ksrtc.org furnishing USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket mentioning reasons for such refund. Such request has to be sent within 30 days from the date of journey. Request received after 30 days will not be considered.
Refunds to passengers will be given normally in 15 working days, after the cancellation of ticket or receipt of e-mail. If refunds are delayed, passengers may contact KSRTC at telephone nos. given below:
Accounts Department
(In case of failed/online canceled transactions)
080-22221321,22221325 Ext.283, 280
(Monday to Friday between 10.00 a.m to 5:30 p.m, Saturdays 10.00 a.m to 1.15 p.m)
Traffic - AWATAR Section
(For reasons other than failed/cancelled transactions)
