KSRTC Call Center Enquiry
080-44554422
Call Center Enquiry
 
 
About Us
  History
  Key Statistics
  Infrastructure & Facility
  Annual Administration Report
  IT in KSRTC
  Financial Performance
  Bus Services
  Labour Welfare
  Procurement
  Passenger Safety
  Management
  RTI Act
  Awards
  Environment
Know More About
  Reservation terms
  Guest Users Terms
  Booking Counters
  Passes & Concession
  SAKALA Services
World Bank Funded Project
  SUTP-ITS
MoRTH Assisted Project
  MoRTH Assisted VTMS-PIS Project
Book a Bus
  Casual Contract
Become a KSRTC Franchisee
  New Freancisee procedure
General Information
  News and Events
  Tender
  Recruitment
   

Major Bus Stations – Telephone Nos

1KSRTC Jurisdiction
2NWKRTC Jurisdiction
3NEKRTC Jurisdiction
4Neighbouring States

 

General Enquiry / Call Centre

Contact Number: 080-44554422 (24 hours)

Passengers can contact Call Center for all Enquiry / Grievances / refund claims on KSRTC services. Grievances can be submiteed over telephone also.

 

Refunds for online / mobile bookings (Accounts Dept.)

Failed Transactions:

Users are requested to send emailto onlinerefund@ksrtc.org (Accounts Section) regarding therefund of the amount deducted while booking online tickets when ticket is not confirmed.

Details required:

For registered users, OB reference no. from My itineraries of registered user account OR online userID and transaction date.

For guest users, OB no. OR email ID and transaction date.

Guest users can verify transaction status from link “Guest Users Ticket” on KSRTC homepage.

Cancelled Tickets:

Refunds for cancelled tickets will be automatically credited to user’s account within seven working days. If refund is not received within seven days, users are requested to send email to onlinerefund@ksrtc.org (Accounts Section) quoting PNR no. of cancelled ticket.

Contact numbers:

080-22220386 and 080-22221321 Ext. 283,during office hours on all working days (between 1000-1730 hrs on Monday-Fridays and 1000-1330 hrs on Saturdays).

 

Operational Issues (AWATAR Cell):

For grievances / refund claims in respect of  reasons like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at pickup point, complaints against operating crew / counter staff / booking agents etc., passengers are requested to send email along with ticket details and grievance to awatar@ksrtc.org.(AWATAR section).

Contact numbers: 7760990034 / 7760990035 (between 0700-2200 hrs on all days)

 

Others:

Grievances related to operations like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at pickup point, complaints against operating crew / counter staff/ booking agents etc., may be sent to gmtraffic@ksrtc.org.

Grievances related to the bus/vehicle related issues such as cleanliness, display of boards, torn seats etc., may be sent todirectortech@ksrtc.org

 

Directory of Officers - KSRTC

Central Office Contact Numbers

Divisional Office Contact Numbers

Depot Office Contact Numbers


Last updated date 25-09-2014 4:31 pm

© 2014 www.ksrtc.in - Terms - Privacy Policy
ksrtc