Please send email along with details of username, reference number etc., to onlinerefund@ksrtc.org (Accounts Section) regarding the issue of refund for the amounts deducted while booking e-ticket but ticket is not confirmed. Contact numbers: (Accounts section) 22221321 ext.283 for credit card payments. 22221321 ext.280 for SBI online banking payments.
Other Issues:
In respect of issues related to Bus cancelled, Bus breakdown, change in class of service other than class for which ticket has been booked, Bus did not pickup passenger at pickup point, etc., Please send an email along with details of username, reference number etc., to awatar@ksrtc.org (AWATAR section). Contact numbers: (Awatar section) 7760990034 / 7760990035
Operational Issues:
Complaints regarding delay/early in operation of the schedule, complaints against crew/ counter staff/ franchisees etc., the same may be sent to diropn@ksrtc.org
Bus mechanical Issues:
Complaint regarding the bus/vehicle related issues such as cleanliness, display of boards, torn seats etc., may sent to directortech@ksrtc.org
