Major Bus Stations – Telephone Nos
General Enquiry / Call Centre
Contact Number: 080-49596666 (24 hours)
Passengers can contact Call Center for all Enquiry / Grievances / refund claims on KSRTC services. Grievances can be submiteed over telephone also.
Refunds for Online / Mobile Bookings (Accounts Dept.)
Users are requested to send emailto firstname.lastname@example.org (Accounts Section) regarding therefund of the amount deducted while booking online tickets when ticket is not confirmed.
For registered users, OB reference no. from My itineraries of registered user account OR online userID and transaction date.
For guest users, OB no. OR email ID and transaction date.
Guest users can verify transaction status from link “Guest Users Ticket” on KSRTC homepage.
Refunds for cancelled tickets will be automatically credited to user’s account within seven working days. If refund is not received within seven days, users are requested to send email to email@example.com (Accounts Section) quoting PNR no. of cancelled ticket.
080-22220386 and 080-22221321 Ext. 283,during office hours on all working days (between 1000-1730 hrs on Monday-Fridays and 1000-1330 hrs on Saturdays).
Operational Issues (AWATAR Cell):
For grievances / refund claims in respect of reasons like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at pickup point, complaints against operating crew / counter staff / booking agents etc., passengers are requested to send email along with ticket details and grievance to firstname.lastname@example.org.(AWATAR section).
Contact numbers: 7760990034 / 7760990035 (between 0700-2200 hrs on all days)
Grievances related to operations like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at pickup point, complaints against operating crew / counter staff / booking agents etc., may be sent to email@example.com.
Grievances related to the bus / vehicle related issues such as cleanliness, display of boards, torn seats etc., may be sent to firstname.lastname@example.org
Directory of Officers - KSRTC
Central Office & Divisional (Depot) Office: Mobile Contact Numbers
Central Office & Divisional (Depot) Office: Landline Contact Numbers
Last updated date 21-08-2015 2:29 pm