General Terms and conditions related to e-tickets/m-tickets
The KSRTC provides only the facility for transacting with KSRTC's Passenger Reservation System through the Internet. KSRTC's rules for reservation and booking apply to all such transactions along with special conditions imposed for e-booking/m-booking. The special conditions and the terms of service applicable to e-booking/m-booking are detailed in this document.
The following terms and conditions will apply if you wish to use the KSRTC's e-booking/m-booking service offered through the KSRTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the KSRTC site, you are deemed to have agreed to the terms and conditions set forth below. If you do not agree with these terms and conditions, you must not transact on this Website. Once you have continued with 'I Agree' button at the bottom of Terms and Conditions at login page, you have entered into a formal agreement with KSRTC for the purpose of transactions on this website.
If a user violates the terms and conditions of use by registering more than one userId and/or booking tickets on such multiple userIds, KSRTC reserves the right to deactivate all such user registration and cancel any or all tickets booked using these registrations without any notice.
KSRTC's performance of this agreement is subject to existing laws and legal processes of Government of India, and nothing contained in this agreement is in derogation of KSRTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by KSRTC with respect to such use. You agree that KSRTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at KSRTC’s complete discretion.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and KSRTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and KSRTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
e-booking/m-booking procedure and related terms & conditions
Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
Tickets can be booked throughout 24 hrs in a day. Payments for tickets booked will have to be made through payment gateway (Credit card / Debit card/Online Banking).
Passenger booking the ticket will have to login to KSRTC website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability.
During the booking process, the passenger will have to select Identity Type for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving Licence, Voter ID Card, PAN Card, Ration Card (passenger's).
The passenger travelling with e-ticket/m-ticket, should carry any one of the following photo Identity Cards during the journey , i.e.,
Original/Photo copy of Driving Licence, Voter ID Card, PAN Card, Passport, Ration Card (with passenger photo), Senior citizen ID card (issued by KSRTC/Govt.), ID card(with Photo) issued by Govt. Departments.
Original private company ID card (with Photo), Educational Institution ID card (with Photo), credit/debit cards (with photo).
Before confirming the booking, the passenger will have to provide payment details like 'Credit Card/Debit card/Online Banking' for accepting payment by the Payment gateway. The booking will be confirmed after the financial gateway approves the transaction. At this stage, a PNR No. will be generated for that ticket and passenger can print the e-Ticket on plain paper (A4 size) for acknowledgement and it will be valid for journey. An m-ticket will also be sent to passenger during e-booking/m-booking through SMS and will be valid for journey.
In case passenger has not received m-ticket, the passenger will have the option of getting the e-Ticket printed himself or getting e-Ticket printed at any of the counters of KSRTC/Franchisee by quoting PNR number subject to conditions and counters working hours. Passenger could avail this facility up to departure time of service from originating place. He can print the e-Ticket, by logging on through his User ID from View Booking History (‘My Itineraries’) of login page.
If the ticket is to be printed at KSRTC counters, the passenger will have to provide the Identity proof for validation by the booking personnel. Validation will be done based on the Travel summary for that PNR No. Passenger must carry Identity Proof during the journey.
The soft copy (which is strictly in accordance with the format specified by the KSRTC, on Laptop/Mobile ) / printed copy of E-ticket has to be shown / carried by the passenger during the journey along with any one of the ID cards specified by the KSRTC. Without ID proof passenger will not be allowed to perform journey in the e-ticket.
Online user has to enter the name of passenger who is going to travel and said passenger has to produce his/her ID proof specified by KSRTC. In case of more than one passenger travelling the name of head of the group (main passenger) has to be entered and he/she should produce his/her ID proof specified by KSRTC.
The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger as per the trip sheet and copy of ‘e-Ticket’/’m-ticket’ during the journey. If the passenger fails to produce the specified Identity Proof and e-ticket/m-ticket, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Without soft /hard copy of e-ticket and ID card specified by the KSRTC passenger cannot perform journey. Both have to presented to the KSRTC crew/inspecting officials for validation of e-ticket/m-ticket.
Tickets booked through e-booking/m-booking will be allowed for cancellation online only till the booking closes for the service or till the time allowed as per cancellation slab whichever is earlier. Cancellation is allowed on-line only if they login with the same USERID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Online banking account only.
E-ticket should be cancelled by user himself. E-mail requests for cancellations shall not be cosidered. Such requests will be considered only when Awatar application is not functioning.
Cancellation of e-tickets after stopping of advance booking for a service is not allowed .
If the service is cancelled by KSRTC (or other STUs) for operational reasons, refund applicable will be made to the concerned Card/Online banking account only.
If a passenger has lost the "e-Ticket", copy of the same can be printed by logging on to "My itineraries – Active trips" module through his UserID. No charges will be applicable.
All transactions made by the user through on-line booking will be available in "My itineraries". This will be for the reference of the passenger and subsequent verification of transactions made on the concerned Credit card / Online banking account.
All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges, if any. The KSRTC will levy a service charge of 2.5% on the fare applicable for each seat in addition to the fare payable.
Discounts applicable are allowed for all tickets booked on Internet.
Senior citizen concession of 25% is allowed for residents of Karnataka up to Rajahamsa class of services who are aged 60 years and above. To avail concession, any one of the following ID proof has to be produced at the time of journey - Senior citizen card issued by KSRTC, Identification card issued from the Physically Challenged and Senior Citizens Welfare Directorate, Driving Licence, Voter ID , Passport, Pancard issued by the concerned authority. To avail this discount only one seat should be booked in a transaction.
Users are advised to print e-tickets immediately after booking so as to minimize inconvenience during instances of withdrawal of e-booking due to high traffic on website.
Passengers have to board Bus from the pickup point printed on the ticket. There is provision to modify the pickup point before advance booking for hat service is stopped through user login only.
The departure time mentioned on the e-ticket is only tentative. Buses may be delayed due to some unavoidable reasons like traffic jams, breakdown, etc. However, the bus will not leave the bus stand/pickup point before the departure time mentioned on the e-ticket.
Passengers are requested to arrive at the Boarding/Pickup point at least 10 minutes before the scheduled time of departure of service.
Bookings for concessional pass holders like Blind Persons, Physically Handicapped Persons, Police Motor Warrants, Family Pass to KSRTC employees, Duty Passes to KSRTC employees, Freedom Tickets etc. are not allowed in e-booking/m-booking.
Free Travel is permitted in city buses (Except A/C buses) within the city limits within the period before 2 hours of the departure time and till departure time of the service.
After booking of ticket, user should verify the details immediately. In case of any discrepancies, ticket should be cancelled within 10 minutes from the time of booking to avail full refund.
Any request regarding cancellation, refund or other issues, e-mail has to be sent from the users e-mail address registered with KSRTC.
KSRTC Web based mobile Online Bus Ticket booking
KSRTC has gone one step ahead to reach and serve its esteemed valued passengers by introducing web based mobile booking application.
Now KSRTC has become the first STU to introduce URL based mobile booking application, tickets can be booked in a single hand, by enjoying a cup of tea in other hand.
No need to download or request any additional application to book the tickets on your Mobile. Just access the URL "ksrtc.in/mobile" from GPRS enabled mobile and book your ticket within 2 minutes. Enjoy the best and user friendly GUI developed only for Mobile booking savvy users.
Once time registration for both E-Booking and mobile user i.e. any e-booking user needn't to register once again to book or cancel the ticket through Mobile. Now you can check/view of your e-tickets booked status on your mobile. Passengers can now cancel their e-tickets from Mobile and vice versa. All the terms and conditions of e-booking are applicable to mobile booking.
Ticket cancellation rules
Cancellation of tickets is allowed till the advance booking for that service is allowed. Normally, this time will be 30 minutes prior to the departure time of the service at the originating place.
In case of late night/early morning departures and/or services originating from remote places, bookings may be stopped much earlier. For example, if a service is departing at 0500 hours, the booking may be stopped at 2200 hours previous day.
Cancellation slabs (% of refund) is based on the time of cancellation and departure time of the service at the place.
Above conditions apply for partial cancellations also.
For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.
Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the basic fare paid by the passenger and refund amount will be fare collected less cancellation fee.
Reservation fee is non-refundable.
Bridge fee, User Fee, Toll Fee, Entry Fee, etc. will be completely refunded.
Cancellation Fee Slabs
(The cancellation fee will be deducted from the passenger’s reservation amount)
Duration (Cancellation time)
10% of the basic fare
Up to 72 hours before the departure time
25% of the basic fare
Between 72 hours and up to 24 hours before departure time
50% of the basic fare
Between 24 hours and up to 30 minutes before departure time
100% of the basic fare + Other fees
Less than 30 minutes before departure time and at/after the departure time
NO REFUND will be given.>/td>
Refund Procedure for e-ticket/m-ticket
In respect of tickets cancelled by the passenger, Accounts Department of KSRTC will refund the amount applicable to the concerned Credit card/Debit Card/ Online banking account by KSRTC.
In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send e-mail to email@example.com mentioning USERID and OB reference no. of the transaction. Accounts Department will verify the details and refund the amount to the concerned Credit card/Online banking account.
In respect of refunds due to:
cancellation of service by KSRTC or
cancellation online is not possible if advance booking for that service is stopped earlier to 30 minutes before departure.
Passenger is required to send e-mail to firstname.lastname@example.org mentioning USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket. Traffic Department AWATAR section will verify the details and recommend refund of fare to Accounts Department, who in turn will refund the amount to the concerned Credit card/Online banking account. In case of Service cancellation, user can cancel ticket on online within 15 days after the journey date.
In respect of refunds for any other reasons (other than Sl. No. 2 and above) passenger is required to send e-mail to email@example.com furnishing USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket mentioning reasons for such refund. Such request has to be sent within 30 days from the date of journey. Request received after 30 days will not be considered.
Refunds to passengers will be given normally in 15 working days, after the cancellation of ticket or receipt of e-mail. If refunds are delayed, passengers may contact KSRTC at telephone nos. given below:
(In case of failed/online canceled transactions)
080-22221321,22221325 Ext.283, 280
(Monday to Friday between 10.00 a.m to 5:30 p.m, Saturdays 10.00 a.m to 1.15 p.m)
Traffic - AWATAR Section
(For reasons other than failed/cancelled transactions)