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What are the advantages of purchasing a bus ticket with KSRTC?

KSRTC is the leading public sector undertaking and therefore, you will find the largest option of buses. Some of the advantages of dealing with us are:

  • You can choose your seat
  • You can book your bus tickets online, using Moblile, or in person
  • You can choose from buses based on boarding points, timing and bus type

Do I need to register to book online (eticket)?

Yes. Customers need to register.

Does booking online(e-booking) cost me more?

Yes. For e-bookings (e-ticket) we charge a 2.5 percent service fee.

Amount debited but ticket is not confirmed (failed transaction), what should I do?

Please send e-mail to onlinerefund@ksrtc.org mentioning e-ticket reference number or userid registered with KSRTC and date of transaction. Reference number can be found at 'View-(Possible)Failed Booking History' when you login to e-ticket booking.

Contact NO :22221321 Extn SBI(DEBIT CARD) -280 OTHER CREDIT CARD AND DEBIT CARD -283. (Contact On Working Days In between 10:30am to 17:00pm, Saturday 10:30am to 13:00pm.)

Does booking through mobile cost me more?

Yes. For mobile bookings we charge a 2.5 percent service fee.

Does booking at KSRTC franchisee(Agency) counters cost me more?

No! The fare remains same in KSRTC owned counters and franchisee counters.

Is it mandatory to carry ID proof for e-ticket?

Yes. It is a must to carry photo ID proof and produce it at the time of boarding.

What is the age criteria for child fare?

  • Children up to age of 6 years (<= 6 years) are allowed to travel free.
  • Children above 6 years (>6 years) and up to 12 years (<=12 years), Child fare will be charged.
  • Children above 12 years (>12 years), Adult fare will be charged.


  • Children with height greater than or equal to 117 cms and less than 140 cms will be charged child fare.
  • Children with height greater than or equal to 140 cms will be charged Adult fare.


What is the criteria for child fare?

Type of service Child fare
All AC Buses (Volvo, Sheetal, Meghadooth, Corona, AC sleeper ) 75% of Adult fare
Other Buses (Express, Karnataka Sarige, Rajahamsa) 50% of Adult fare

I've lost my ticket. What do I do now?

If it is e-ticket you can login to KSRTC application and take printout and produce it at the time of boarding. If it is counter ticket by providing necessary details and producing identity proof you can get a duplicate ticket by paying 25% of the fare amount.

I have booked e-ticket in my name can someone else travel in the ticket?

No. It is not allowed.

Is mode of payment option is only ICICI credit cards and SBI Debit cards?

ICICI or Axix bank is only the payment gateway. You can use credit card issued by any bank in india with VISA/Master logo. You can also use Debit card with VISA/ Master logo provided that bank has enabled debit cards for transactions.You can use sbi online debit if you have internet banking with sbi and transactions enabled.

Last updated date 21-04-2015 9:34 am

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