1. . For booking related queries, contact Awatar Cell, by email firstname.lastname@example.org and / or telephone no. 7760990034 / 7760990035 between 0700 and 2200 hrs on all days.
2. For refund of fare due to breakdown or service cancellation, send email to email@example.com quoting PNR No.
3. For refund of cancelled etickets and amount debited due to failed transactions, contact Accounts section, by email firstname.lastname@example.org and / or telephone no. 22221321 Ext 280 or 283, 22220386 (during office hours on working days (between 1000-1730 hrs Monday-Fridays and 1000-1330 hrs on Saturdays) quoting KSRTC OB reference no., log-in ID and transaction date.